
F A I S A L R.
IT Support Specialist, Windows, Networking and WiFi
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IT Officer
Moon Star Paints • Full time
Jan 2022 - Present • 4 yrs 9 mos
Provided day-to-day IT support for office users and systems. Handled Windows PC troubleshooting, hardware and software issues, LAN and WiFi connectivity, printer setup and troubleshooting, basic MikroTik configuration and troubleshooting, basic server-related support, Excel tasks, and user assistance. Also supported routine IT maintenance, device configuration, and troubleshooting of common office technology problems. Key Responsibilities: - Windows PC troubleshooting and configuration - LAN and WiFi setup/troubleshooting - Basic MikroTik configuration and troubleshooting - Printer installation, sharing and troubleshooting - Hardware troubleshooting and maintenance - Basic server support - Basic Microsoft Excel tasks - End-user technical support - Software installation and configuration - General office IT troubleshooting