Imran Ahmed KK

IT Manager

GMR Gulam Muhammad & Sons Pte Ltd • Full time

Aug 2025 - Jan 2026 • 5 mos

Led planning, implementation, and maintenance of full IT infrastructure (servers, networks, and software). • Directed helpdesk operations, ensuring timely issue resolution and high user satisfaction. • Negotiated vendor contracts and managed relationships for compliance and service reliability. • Collaborated with department heads to deploy productivity-enhancing technology solutions. • Developed and maintained IT documentation (configurations, licensing, SOPs). • Trained, mentored, and supervised IT team members.

IT Support Engineer

Zafar & Sons Pvt Ltd • Full time

Dec 2012 - Jul 2025 • 12 yrs 7 mos

Delivered Level 1–3 technical support to 10,000+ employees across multiple departments. • Led large-scale email migration from IBM Lotus Notes to Microsoft Outlook with seamless transition and zero downtime. • Designed and implemented virtualized environments and VLANs using Hyper-V, VMware, and VirtualBox. • Provided remote support while enforcing domain security policies and compliance standards. • Monitored data center performance and proactively resolved potential failures. • Managed full incident and service request lifecycle.

Desktop Support Technician

Vital Management Services Pvt Ltd • Full time

Jul 2007 - Dec 2012 • 5 yrs 5 mos

Provided end-user support resolving hardware, software, and connectivity issues. • Performed hardware installations, software updates, and security patching. • Maintained accurate asset records and support documentation.