Ahmed Imtiaz

Tech Support Wizard

Rozetree Marketing • Freelance

Sep 2025 - Present • 8 mos

I’m the behind-the-scenes fixer for anything that breaks, glitches, or refuses to cooperate in the tech world. From Google Workspace issues to domain and email migration drama, I make problems feel simple and actually solvable. With 6+ years of hands-on experience in remote IT support, I help businesses stay secure, organized, and productive across Windows, macOS, servers, cloud platforms, and daily end-user needs. I’m also a Google IT Support Certified Pro, so when things suddenly go sideways, I’m usually the one bringing everything back on track. What I do: • Remote IT Support & troubleshooting (Windows/macOS) • Google Workspace & Microsoft 365 setup/migration • Email, DNS, MX & domain configuration • WordPress security & malware removal • Server, Active Directory & NAS management • Meeting support (Zoom, Meet, Teams) • Clear, jargon-free communication, always! If it plugs in, logs in, syncs, boots, or breaks… I’m the guy for Rozetree's Clients.

Tech Support - Webinar & Live Stream

Advisorist • Freelance

Nov 2021 - Present • 4 yrs 6 mos

I managed the technical side of Advisorist's live Zoom webinar to ensure a smooth, professional broadcast from start to finish. I handled all live-event operations and actively monitored the stream using multiple devices. What I did: • Joined the session on time and prepared all streaming assets • Played the client’s pre-recorded video during the live Zoom event • Monitored OBS, virtual cable routing, and overall sound quality • Checked and optimized network stability throughout the event • Watched attendee behavior, managed Q&A, and handled interaction flow • Identified and resolved any tech issues in real time • Ended/closed the webinar once the video concluded • Reported post-event details and technical notes back to the client • Used two separate devices for active monitoring to ensure everything ran flawlessly • Completed a pre-event system performance test to confirm smooth streaming capability This role strengthened my experience in live event management, real-time troubleshooting, and remote technical operations across Zoom, OBS, and multi-device monitoring.

Senior IT Engineer

CEMS-Global • Full time

Jan 2019 - Jul 2025 • 6 yrs 6 mos

Accomplished: ▪ Supervision and supported 100+ workstations including laptops, desktops, printers, zero clients, phone systems, video conference, and various wireless devices. ▪ Handle technical issues including live streaming in 100+ exhibitions as well as in 50+ local and virtual events. ▪ Monitoring IT Infrastructure including ADDS, vMatrix Server Manager, AD user & groups, GPO, file-sharing, server backup, and best security policies. ▪ Troubleshoot network, hardware, OS (Windows, macOS, Ubuntu, and Android), and software issues. ▪ Perform and supervision data backup, migration, disaster and risk management, email configuration, and network mapping for end-users. ▪ Direction on technical help desk support for hardware and software issues across all channels, including chat, email, phone, video, and in-person. ▪ Support and supervise procurement team for IT procurement, warranty, and services, vendors, and manage IT equipment life cycle.