Jibran

CRM & Automation Systems Lead

TRT Belgesel • Freelance

Sep 2024 - Jan 2025 • 4 mos

Designed and scaled CRM infrastructure supporting lead capture, pipeline management, onboarding, follow-up automation, and client fulfillment workflows Built custom API and webhook integrations connecting external platforms with CRM systems, including automated triggers, field mapping, and data synchronization Developed executive-level KPI dashboards in Looker Studio to centralize campaign, sales pipeline, and operational reporting Engineered custom front-end intake and submission systems using Jotform API to support advanced multi-step workflows beyond native CRM capabilities Created reusable automation frameworks and standardized workflow templates to accelerate deployment across multiple client accounts and campaigns Directed technical execution by prioritizing system initiatives, reviewing implementations, and mentoring team members on CRM and automation best practices

Automation Engineer

GYHR Cards • Part time

Aug 2023 - Sep 2024 • 1 yr 1 mo

Managed and optimized the company’s automation ecosystem across GoHighLevel, Zapier, Make, Slack, and ClickUp Built automated onboarding systems, fulfillment workflows, and recurring operational reporting processes Developed custom CRM enhancements including support portals, internal dashboards, and operational tracking solutions Maintained A2P compliance and improved SMS delivery reliability for automated messaging systems Implemented AI-driven automations within GoHighLevel, including lead engagement assistants and intelligent inbound follow-up workflows Delivered continuous troubleshooting, workflow optimization, and long-term scalability improvements across internal systems and client operations