i
ioan85

Ioan F

@ioan85

Account Manager B2B Customer Relations

Romania
Rumeno, Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a B2B Account Manager and Co-Founder of GateHex with over 8 years of experience in sales, CRM, and contract negotiation. I bridge the gap between business needs and technical solutions, specializing in Python development (Django, FastAPI) and automation. I focus on active listening to client needs to drive portfolio growth and long-term loyalty.... Continua a leggere

Competenze

i
ioan85
Ioan F
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Ottimizzazione velocità
I will audit your website and send you a clear report on what is broken
A partire da30 USD / progettoMaggiori dettagli
Siti web personalizzati
I will add an interactive 3d model or animation to your website
A partire da90 USD / progettoMaggiori dettagli

Esperienza lavorativa

Vodafone

Vodafone

Full time • 5 yrs 5 mos

Account Manager / Customer Service Analyst

Apr 2024 - Jul 2026 • 2 yrs 3 mos

Managed a portfolio of 200 business clients, maintaining a retention rate of 87%. Negotiated and closed commercial contracts with B2B clients using Salesforce, Avaya, Mediatel, and Siebel. Reduced customer request resolution time through direct collaboration with sales and support teams.

Customer Service and Telesales Agent

Jan 2017 - Mar 2020 • 3 yrs 2 mos

Sold subscriptions and mobile devices by combining customer care with direct sales techniques. Managed customer relationships and data using professional tools such as Avaya, Citrix, Mediatel, and Salesforce to ensure high service standards.