Malik Irfan

eBay Dropshipping Expert

eBay • Full time

Jun 2023 - Present • 3 yrs

• Managed and operated multiple eBay dropshipping stores for various clients, handling complete store operations from product research to order fulfillment. • Conducted in-depth product research using market trends and competitor analysis to find profitable and high-demand products. • Created and optimized hundreds of product listings with SEO-focused titles, clear descriptions, item specifics, and high-quality images to improve visibility and conversions. • Implemented competitive pricing strategies and profit margin planning to increase sales and maintain marketplace competitiveness. • Handled complete order processing including supplier coordination, order placement, shipment tracking, and timely delivery updates. • Provided professional customer support by responding to buyer messages, resolving issues, and maintaining high customer satisfaction. • Monitored inventory and stock levels regularly to avoid out-of-stock situations and order delays. • Managed returns, cancellations, and eBay cases in accordance with eBay policies while protecting seller account health. • Maintained positive feedback and strong seller performance metrics through efficient store management and customer service.