
Isabella S.R.
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Isabella Santiago Rosa
Marriott International • Part time
Nov 2025 - Jan 2026 • 2 mos
Front of the house: I acted as the first point of contact, managing guest flow and seating charts in a high volume, luxury environment. Reservation Management: Handled digital and phone bookings, ensuring 100% accuracy in guest preferences and special requests. Elite Customer Service: Provided world-class service to diverse international clientele, maintaining the strict brand standards of a global hotel leader. Key Achievements Operational Efficiency: Improved seating turnover during peak hours by collaborating closely with the waitstaff and management to minimize idle table time. Client Retention: Developed a "regular guest" recognition system, remembering preferences of frequent visitors to enhance brand loyalty and the personalized experience.
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captainfast

Oman
Great work! I truly appreciate the professionalism Isabelle displayed throughout the project. Communication was clear, deadlines were respected, and the quality of the work met my expectations. It was a smooth and positive experience working together, and I would definitely recommend Isabelle to others. Looking forward to collaborating again in the future.
