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Customer Success Associate
Soloinsight • Full time
Feb 2019 - Present • 7 yrs 8 mos
Resolving customer queries and issues efficiently via email, phone, or chat. Maintaining accurate CRM records and follow-ups. Tracking feedback and identifying opportunities for process improvements. Collaborating with support teams to improve service delivery. Achieving service time and quality targets. Engaging with customers to understand needs and ensure satisfaction. Preparing reports, communications, and documentation. Promoting a safe working environment following policies and guidelines.