i
izzath_i

Izzath I

@izzath_i

Customer Service Associate

Sri Lanka
Inglese, Tamil
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am currently following my higher studies at BCAS Campus and working as a Customer Service Associate at Dialog Business Services. I am enthusiastic about starting my career in cyber security and eager to apply my skills.... Continua a leggere

Competenze

i
izzath_i
Izzath I
offline • 

Esperienza lavorativa

Axiata

Officer - Customer Response Management

Axiata • Full time

Feb 2024 - Present • 2 yrs 3 mos

I have been working in the customer service field since 2024 at Dialog Business Services Subsidiary of Dialog Axiata PLC, starting my career in live chat support where I handled real-time customer inquiries and provided quick, effective solutions. In 2025, I progressed to the email support team, where I am responsible for handling premium customer emails under Club Vision. This role requires a high level of professionalism, attention to detail, and the ability to manage sensitive and high-priority customer concerns. Throughout my experience, I have: - Provided live chat support with fast and accurate responses - Managed customer emails with a professional and customer-focused approach - Handled premium customers with care and high service standards - Resolved complaints and ensured customer satisfaction - Maintained clear, polite, and effective communication Additionally, I have completed a Customer Experience Certification Course, which has further strengthened my skills in delivering excellent customer service and enhancing overall customer satisfaction.