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Esplora
Fiverr Pro
Italiano
$
USD
Juan B
@j_betancur
Operations Analyst
Colombia
Spagnolo, Inglese
Chi sono
I am a Customer Experience and Operations professional supporting global logistics at Maersk. I specialize in business reporting, dashboard development, and operational data analysis using Excel and Power BI. I have extensive experience collaborating with multicultural teams and delivering bilingual training.
Competenze
Juan B
offline •
Consulta i miei servizi
Assistenza generale
I will help you as admin assistant
Esperienza lavorativa
Ocean Product Customer Experience Intern
A.P. Moller - Maersk • Full time
Mar 2026 - Sep 2026 • 6 mos
• Supported cross-functional teams across Ocean, Inland, Units, and port operator partners by analyzing operational data and generating business reports to assist decision-making. • Developed and maintained 10+ interactive Power BI/Excel dashboards, delivering 100+ operational reports that supported data-driven decisions for cross-functional logistics teams. • Built comparative time-analysis reports benchmarking agent activity logs against process baselines (DILO standards), using semantic category mapping across 100+ process categories in Excel. • Delivered bilingual (English/Spanish) training sessions to 11+ colleagues internationally. • Provided coverage for customer case management during peak workloads and team absences, ensuring timely follow-up and service quality. • Partnered with team leads to identify workflow bottlenecks and propose process improvements. • Leveraged AI tools (ChatGPT/Claude/Copilot) to streamline report drafting and data summarization.
