Jack W

Senior DevOps Engineer

OnePlan • Full time

Nov 2024 - Present • 1 yr 6 mos

Rewrote AWS, Cloudflare & Auth0 Infrastructure as Code (IaC) with Terraform/Terragrunt, enhancing security through RBAC and least privilege principles. Migrated from Rolling deployment strategy to Blue-Green deployment strategy for the frontend app to maximise uptime to 99.9%, greatly improving user experience and enabling us to deploy to production anytime. Led cloud cost optimisation strategies, reducing cloud infrastructure costs by more than 50%. Establishing DORA metrics to improve team productivity and adopt agile best practices. Enhanced the security of our IaC through RBAC and least privilege principles as well as introducing security best practices through configuring security tools like AWS Security Hub, Snyk and Aikido.

Technical Specialist

Apple • Full time

Nov 2017 - Nov 2018 • 1 yr

Provided expert support to customers by diagnosing and troubleshooting issues with Apple iOS devices, ensuring effective resolution of technical problems. Identified and addressed hardware and software issues on iOS devices, implementing fixes or guiding customers through solutions to restore device functionality. Responded to and resolved a wide range of technical queries from customers, offering clear explanations and instructions to enhance their understanding and usage of Apple products. Delivered exceptional customer service by maintaining clear and empathetic communication, ensuring a positive support experience and high customer satisfaction.