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Jacob Isreal
@jacobinhtown
Professional Creator and Tech Guru
Stati Uniti
Inglese
Chi sono
Experienced business professional with a track record at Amazon, Microsoft, USPS, and federal agencies. I specialize in creating professional resumes, websites, and business documents that help you stand out. Fast, reliable, and quality-focused.
Competenze
Jacob Isreal
offline •
Portfolio
Esperienza lavorativa
Account Security
Amazon
May 2019 - Aug 2022 • 3 yrs 3 mos
World-class customer service and technical support representative for the world's most customer-centric company: Amazon. High volume, mixed case calls resolving billing, shipping, order, account security and technical issues. After being cross-trained in Amazon Instant Video technical support, Retail, and simultaneous Chat support, then promoted to Account Change/ Security. Regularly in the Top 10% of business unit. Additional training in Time Management. Editor of monthly team newsletter TeamTips since Oct 2019, which went Pod-wide in Apr 2020, informing, uniting, and developing fellow team and pod mates. Two consecutive Prime/Peak years. Audited customer account security, assisted with account lockouts and data integrity, verification of personal and payment information. Data entry and validation using Enterprise customer service software.
