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jamshedghafoor

Jamshed

@jamshedghafoor

Senior IT Support Specialist

Pakistan
Inglese, Urdu
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am an Senior IT Support Specialist with 10+ years of practical experience in hardware support, Windows systems, networking and IT operations. I help individuals and businesses troubleshoot Windows, computer hardware, networking, printer, user account and general IT problems. My areas of expertise include Windows troubleshooting, hardware support, networking, TCP/IP, DNS, DHCP, Windows Server, Active Directory, Microsoft 365, printer support and IT documentation. My goal is to understand the problem, identify the root cause and provide a reliable solution.... Continua a leggere

Competenze

j
jamshedghafoor
Jamshed
offline • 

Consulta i miei servizi

Assistenza tecnica
I will remotely troubleshoot windows and IT support issues
A partire da15 USD / progettoMaggiori dettagli
Assistenza tecnica
I will troubleshoot network, wifi, lan and internet issues remotely
A partire da15 USD / progettoMaggiori dettagli

Esperienza lavorativa

Algorydhem

IT Support Specialist

Algorydhem • Full time

Jul 2022 - Present • 4 yrs 2 mos

Delivered Tier 1 & Tier 2 technical support to 300+ users, resolving 95% of incidents within SLA. Administered Active Directory including user accounts, groups, and GPOs. Managed incidents and service requests using CA Service Desk. Installed, configured, and maintained desktops, laptops, and mobile devices. Supported Microsoft 365, antivirus solutions, and endpoint security.