Janet M

E-commerce Assistant

E-Crypto News • Freelance

Dec 2024 - Present • 1 yr 5 mos

Supported multiple e-commerce businesses by handling a wide range of store management tasks that ensured smooth daily operations and improved overall customer satisfaction. Responsible for uploading and organizing product listings across different platforms, making sure each product had accurate titles, detailed descriptions, correct pricing, and high-quality presentation to attract potential buyers. Managed inventory updates by tracking stock levels, updating availability in real time, and ensuring that out-of-stock or discontinued items were promptly removed or replaced. Assisted in maintaining a well-structured product catalog that made it easy for customers to browse and find what they needed without confusion. Worked closely with store owners and product teams to improve product presentation, ensuring descriptions were engaging, SEO-friendly, and aligned with brand voice. Provided support in editing product images, categorizing items properly, and ensuring consistency across all listings. Handled order management tasks including monitoring incoming orders, updating order status, and coordinating fulfillment processes to reduce delays and improve customer experience. Assisted in resolving minor customer inquiries related to product details, availability, and order updates. Additionally contributed to store optimization by identifying gaps in product listings, suggesting improvements, and helping implement better workflows for daily operations. Focused on reducing manual workload for store owners by improving efficiency and accuracy in backend processes. Overall, played a key role in ensuring e-commerce stores remained organized, updated, and customer-friendly, contributing to increased sales performance and smoother business operations.

Social Media Manager

Maggies Mall • Freelance

Nov 2024 - Present • 1 yr 6 mos

Managed social media accounts for brands across Instagram, Facebook, and LinkedIn, focusing on growth, engagement, and conversions. Created content strategies aligned with business goals, including content calendars, captions, and hashtag research. Designed and scheduled posts consistently while maintaining brand voice and identity. Handled audience engagement through comments, DMs, and community interaction to build trust and loyalty. Analyzed performance using insights and adjusted strategies to improve reach and engagement rates. Implemented organic growth strategies and supported campaigns that increased visibility and follower count. Collaborated with clients to ensure content matched their vision while also suggesting improvements based on trends and analytics.

Digital Planner Designer

Digital Authority Partners • Freelance

Jul 2024 - Present • 1 yr 10 mos

Created digital planners and journals for personal and commercial use. Designed layouts that are clean, functional, and visually appealing for both printable and digital formats. Focused on usability, ensuring easy navigation and practical structure for daily, weekly, and monthly planning. Worked with clients to develop custom planners tailored to their niche, including fitness, productivity, and business planning. Delivered high-quality files ready for platforms like Etsy and personal brands.