Jason B

Software Quality Assurance Test Engineer

Amazon • Full time

Feb 2022 - Present • 4 yrs 4 mos

• Owned QA strategy across 8 functional domains supporting 200K+ users. • Reduced total defect rate 35% and escaped defects 98% through heatmap coverage and release gating. • Standardized test planning according to ISTQB standards. • Led functional, UAT, accessibility, and regression testing for consumer-facing merchandise and marketing websites, as well as identity and account services used across live-service platforms. • Authored and maintained test plans and test cases for new features, with a strong emphasis on WCAG 2.1 and A11y standards to ensure inclusive and compliant user experiences. • Built and maintained automated UI and API tests using Cucumber/Cypress, JavaScript, TypeScript, and C#, accelerating release cycles and improving test coverage across multiple projects. • Collaborated with cross-disciplinary teams to validate backend integrations (auth, account linking, parental controls) and ensure end-to-end data integrity. • Participated in sprint planning and defect triage, working in Agile environments to ensure timely delivery of high-quality features. • Utilized tools such as Jira, TestRail, Charles Proxy, Postman, and AWS to validate data flows, debug network traffic, and document issues clearly. • Created automation code within a Linux based AWS cloud dev environment and submit code through git • Performed pairwise testing for video games, identity service, and websites across several platforms (Xbox, PS, Steam deck, Switch, Win, Mac) • Mentored 2 testers; both promoted to next level and commended for contributions. • Partnered with engineering to contribute and prioritize automation based on telemetry. • Created an integrated automation framework using Playwright into an AWS based CI/CD pipeline. • Lead full defect life cycle, root cause analysis, and go/no-go reporting. • Intercepted API calls and validated integrity of false or incorrect data • Worked with LLM's to automate website QA