j
jasperlynn1978

Jessica J

@jasperlynn1978

Customer Service Manager

Stati Uniti
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a customer-focused technical support professional with over 5 years of experience supporting the Apple ecosystem. I have a proven ability to resolve complex technical issues and manage high-volume workloads while leading teams and improving operational processes. I am seeking a remote role in Customer Success or Service Delivery.... Continua a leggere

Competenze

j
jasperlynn1978
Jessica J
offline • 

Consulta i miei servizi

Scrittura e traduzione
I will your apple ecosystem technical agent
A partire da20 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Teleperformance

Remote Customer Service Manager | Apple Ecosystem

Teleperformance • Full time

Jan 2021 - Present • 5 yrs 6 mos

Provide advanced technical support for Apple products and services in a fully remote environment. Collaborated with cross-functional teams to resolve high-priority customer issues. Manage 30 – 40 customer interactions daily through effective troubleshooting and communication. Utilize CRM systems to document cases, track resolutions, and ensure seamless customer experiences. Executed various Apple support escalations, coaching, mentoring and training.