Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
I will do chat and email suppo
Senior Representative
I am a results-oriented and customer-focused professional with over 2.5 years of experience in BPO operations. I have proven expertise in managing chat and voice support across diverse processes. I am...
Informazioni su questo servizio
I am a highly skilled and reliable freelancer with strong expertise in customer service and support, offering professional email support, chat support, and end-to-end customer handling with a focus on quality and customer satisfaction. Along with customer support, I also provide accurate and efficient data entry services, ensuring attention to detail, confidentiality, and timely delivery. In addition, I offer well-researched and engaging article writing tailored to client requirements, helping businesses improve communication and content quality. With my background in international BPO and customer-facing roles, I understand how to communicate clearly, solve problems effectively, and represent brands professionally while delivering consistent, high-quality results.
Piattaforma social media:
•
•
•
Tipo di servizio:
Assistenza non tecnica
Lingua:
Inglese
Fuso orario:
24 ore su 24
Software di supporto:
Zoho Desk
•
zendesk
•
salesforce
•
Liveagent
Software di knowledge base:
Liveagent
FAQ
Q1. What services do you offer?
I provide professional customer service including email support and chat support, along with accurate data entry services and high-quality article writing. I can handle customer inquiries, resolve issues, manage inboxes or live chats, perform data-related tasks, and create well-researched articles
Do you have experience in customer support?
Yes, I have strong experience in international BPO environments, handling US-based customers for telecom services. I am skilled in professional communication, issue resolution, customer satisfaction, and following brand guidelines while representing businesses professionally.
What tools or platforms can you work with?
I am comfortable working with various CRM systems, email platforms, live chat tools, and data management software. I can quickly adapt to your preferred tools such as Zendesk, Freshdesk, Intercom, LiveChat, spreadsheets, or custom systems.
Can you handle sensitive or confidential information?
Yes, I strictly follow data privacy and confidentiality standards. All customer data and business information are handled securely and used only for the purpose of completing the assigned work.
What information do you need to get started?
To begin, I will need a clear description of your business, task requirements, preferred communication style, access to required tools or platforms, and any guidelines or scripts you would like me to follow.
Do you provide support across different time zones?
Yes, I can work with international clients and am flexible with time zones, including US business hours, depending on the project requirements.
Can you customize your services based on my business needs?
Absolutely. My services are fully customizable. Whether you need customer support, data entry, article writing, or a combination of tasks, I can tailor my work to match your specific requirements.
How do you ensure quality and accuracy?
I focus on clear communication, attention to detail, and consistent quality checks. Every task is completed according to client instructions, and I ensure accuracy, professionalism, and timely delivery.
