Jean Matias

Systems Engineer

Dec 2023 - Present • 2 yrs 5 mos

Served as a Systems Engineer with the United States Marine Corps, responsible for the integration, configuration, and maintenance of complex IT and communications infrastructure in high-pressure, mission-critical environments. Managed end-to-end system deployments and ensured operational continuity across networked platforms — experience that directly translates into building automations that are reliable, well-documented, and built to run without hand-holding. Developed a strong foundation in process optimization and systems thinking that now drives my approach to business workflow automation: identify the bottleneck, engineer the solution, and make it run automatically. Proficient in diagnosing inefficiencies and deploying technical solutions that eliminate manual work, reduce human error, and scale with the organization.

Network Operations Center Chief

Oct 2020 - Dec 2023 • 3 yrs 2 mos

• Directed 24/7 enterprise network operations, overseeing monitoring, fault management, and incident resolution across mission-critical Marine Corps infrastructure • Commanded a team of network technicians, setting performance standards, assigning tasks, and ensuring zero-downtime across all connected systems • Designed and enforced NOC standard operating procedures, cutting response time and increasing network reliability across distributed locations • Deployed and managed network monitoring tools to proactively detect outages, degraded performance, and security anomalies before they escalated • Drove post-incident reviews, root cause analysis, and system documentation to continuously improve network resilience • Translated operational complexity into streamlined, repeatable processes, the same mindset I bring to automating business workflows that run without manual oversight