Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
I will gorgias customer support agent, shopify support, email support, live chat
CRM Expert
I'm a CRM Specialist passionate about helping businesses simplify their sales processes and maximize customer engagement through customized CRM solutions. I specialize in CRM setup, workflow automatio...
Informazioni su questo servizio
Gorgias Customer Support Agent, Shopify Support, Email Support, Live Chat
Hello,
Your inbox is overflowing, customers are waiting, and you cannot handle tickets alone. I handle Gorgias and Shopify customer support for e-commerce brands every day. I reply to emails, manage live chat, process refunds, track orders, and handle social media messages so your store never misses a customer. I have handled ticket volumes from 50 to 500+ per day across Shopify stores.
What I Will Do For You:
- Gorgias ticket management (email, chat, social)
- Shopify order tracking and "where is my order?" replies
- Email support with fast response times
- Live chat handling to prevent cart abandonment
- Refund and returns processing
- Social media DM replies (Facebook, Instagram, TikTok)
- Macro creation for faster responses
- Ticket tagging and auto-assignment
- Chargeback handling and resolution
- Daily summary reports and updates
- Zendesk ticket management
- Freshdesk and Intercom support
Message Me before Ordering so we can discuss your ticket volume and store.
Piattaforma social media:
•
•
TikTok
Tipo di servizio:
Assistenza non tecnica
Lingua:
Inglese
Fuso orario:
24 ore su 24
Software di supporto:
Freshdesk
•
zendesk
Software di knowledge base:
Freshdesk
•
zoho
FAQ
How does the hourly support work?
Each package gives you a set number of hours I work on your store. I log in during your preferred hours, handle tickets, reply to chats, and process orders. You get a daily or weekly summary of everything I handled.
What tools do you work with?
I work with Gorgias, Zendesk, Freshdesk, Intercom, and Shopify. I can also handle WooCommerce and BigCommerce if needed. Just let me know your setup and I'll work with it.
Can you handle high ticket volumes?
Yes. I handle 50 to 500+ tickets per day depending on the package. The Premium package is built for stores with high volume. Message me your average daily ticket count and I'll recommend the right package.
Do you handle social media messages too?
Yes. I handle Facebook Messenger, Instagram DMs, and TikTok messages as part of the Standard and Premium packages. Basic covers email and live chat only.
Can I set this up as a recurring monthly order?
Yes. After the first week, we can set up a recurring monthly arrangement. Message me and I'll create a custom offer for ongoing weekly or monthly support.
