Jessica U
Administrative Operations Support
Competenze
Consulta i miei servizi


Portfolio
Esperienza lavorativa
Operations, Research & Content Intern
Business
May 2026 - Present • 3 mos
Supporting research, operations, and business growth initiatives within a remote team environment, contributing to content strategy, market intelligence, and digital marketing operations. Conduct market research, competitive analysis, and business intelligence reporting to support product development initiatives including BraceAI, an intelligent career and consulting platform for African professionals Supported newsletter publishing and audience distribution across LinkedIn and WhatsApp channels for TIBA Academy focused on career development, leadership, and professional growth topics, growing the subscriber base from 539 to 1,539 in two weeks Support email marketing campaigns, audience segmentation, and campaign performance reporting through content creation and campaign scheduling using EmailOctopus Assist with business research, reporting, and strategic recommendations for AI-powered products and services Collaborate with cross-functional teams to support learning, marketing, and community engagement initiatives across TIBA’s platforms
Hospitality Associate
Company • Part time
Oct 2022 - Sep 2025 • 2 yrs 11 mos
• Provided operational and customer support in a fast-paced hospitality environment. • Maintained service accuracy and efficiency under high-pressure conditions • Supported team operations during peak hours to improve workflow and service delivery
Marketing Executive (Client Services & Administrative support)
Banks • Full time
Apr 2022 - Jul 2022 • 3 mos
• Delivered client support while managing administrative and coordination tasks in a high-volume environment. • Managed 50+ client inquiries daily while maintaining a 90% satisfaction rate • Improved documentation processes, reducing errors by 20% • Supported client onboarding and service coordination across internal teams