Nino D
Amazon Ecommerce
Competenze
Consulta i miei servizi

Esperienza lavorativa
Customer chat support
Verizon • Full time
Dec 2025 - Aug 2026 • 8 mos
Resolved customer inquiries across simultaneous chat sessions while holding response quality inside SLA targets. Logged every interaction in CRM software for accurate, easy-to-hand-off documentation. Read customer needs quickly and routed each case through the correct company process.
Customer support
Amazon.com • Full time
Jan 2025 - Dec 2025 • 11 mos
Provided front-line support to Amazon third-party sellers on account health, listing management, and payments. Used Amazon's internal systems to investigate and resolve complex compliance issues. Escalated high-impact cases across Payments, Performance, Policy, and Technical Support teams and saw them through to resolution.