Jenny J

Senior Innovation Consultant, U.S. Innovation HUB

Oct 2015 - Mar 2018 • 2 yrs 5 mos

Research and evaluate innovation concepts in a disciplined manner; Leverage consumer insights and industry research to ground innovation concepts and priorities; Gather data, perform analysis, and prepare recommendations for innovation priorities and concepts; Drive innovation projects through the innovation methodology. Implement innovation strategies to achieve innovation goals; Maintain a pulse on innovations in the industry by way of internal insights and competitive analysis. Co-sponsor and lead planning for facilitated innovation events

Program Development Associate, Workplace Retirement Readiness

Jan 2015 - Sep 2015 • 8 mos

Help drive the strategic initiative for programs that bring financial education on retirement readiness, estate planning, saving, and other relevant topics to the workplace through: Competitive Analysis - Conduct competitive research to identify industry trends and best practices Awards Research – Conduct awards research and make recommendations to apply; Partner with creative and legal departments to submit award applications; develop marketing content and PR tools that AE’s can leverage resulting from wins; gold winner for the 2015 Hermes Award; Successfully won 3 of 5 awards National Best Practice Calls – Schedule and manage a series of national best practice calls; develop, drive and distribute communications to advertise each call; Resulted in 25% increase in call attendance

Customer Centricity Associate, Group Benefits

Jan 2014 - Dec 2014 • 11 mos

Lead and drive 2014 CC initiatives and rollouts, including: Cx Service Strategy – Assess the current state for the Group customer experience. Develop Future State standards for governance. Make recommendations for investment for a 3-year roadmap to improve the use experience for all audiences. Snoopy Connection Greeting Card Program – Design and launch the greeting card program that allows Met associates to be intimate with the Group customer by sending cards for life events like the birth of a child, graduation, and first dental visits Work Instructions Re-Design – Assess the current template for work instructions; re-design template, layout and language; implement use with in the Work Instructions team