
JOAN BERNAL
Committed to quality work and client satisfaction
Competenze

Consulta i miei servizi


Esperienza lavorativa
costumer service representative
qinwei ousourcing corporation • Full time
Aug 2018 - Feb 2022 • 3 yrs 6 mos
I worked as a Collection Agent responsible for contacting clients regarding their outstanding balances and helping them arrange payments. Responsibilities: • Contacted customers via phone, chat, or email regarding unpaid accounts • Explained payment terms and negotiated payment arrangements • Maintained a professional and respectful tone with all clients • Updated customer records and payment status in the system • Followed company policies and data privacy standards Skills Developed: ✔ Strong communication and persuasion skills ✔ Conflict resolution and problem-solving ✔ Patience and professionalism under pressure ✔ Attention to detail and record keeping