j
joaogoncalvescs

João Gonçalves

@joaogoncalvescs
5,0(1)

IT Support Systems Specialist

Portogallo
Portoghese, Inglese, Spagnolo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I’m an IT Support and Systems Specialist with 10+ years of hands-on experience helping users and small businesses solve hardware, system and network issues across the US, Portugal and remote environments. I work with Windows, Linux and macOS, providing troubleshooting, system setup, user support and connectivity solutions. My background combines real-world technical work with modern IT training from Cisco and IBM, allowing me to diagnose problems properly and fix root causes, not just symptoms. Clear communication, documentation and fast resolution are part of how I work.... Continua a leggere

Competenze

j
joaogoncalvescs
João Gonçalves
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza tecnica
I will provide remote IT support for your devices
5,0(1)
A partire da15 USD / progettoMaggiori dettagli
Assistenza e IT
I will advice you on upgrade and optimization for you PC or laptop
A partire da15 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Owner and Leader Technician

SellFix • Lavoratore autonomo

May 2019 - Present • 7 yrs

● Diagnosis and repair of hardware failures and operating systems. ● Troubleshooting Windows and Linux for end users. ● Configuration and optimization of devices, security policies and preventive maintenance. ● Incident logging and documentation of applied technical solutions. ● Technical consulting and ongoing end user support

Call Center Operator

Medicare • Part time

Sep 2023 - Sep 2025 • 2 yrs

● Consultative sales inbound and outbound on PT/EN/ES under cold leads. ● Customer-facing sales role focused on communication, needs assessment and solution presentation ● Developed strong interpersonal, negotiation and customer relationship skills

Store Manager

ProSound • Full time

Aug 2019 - Apr 2022 • 2 yrs 8 mos

● Store management and commercial operations. ● Customer support and sales management. ● Operational responsibility and administrative support.

1 Recensioni
5,0

(1)
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Valutazione dettagliata
  • Livello di comunicazione del venditore
    5
  • Qualità della consegna
    5
  • Valore della consegna
    5
1-1 di 1 recensioni
Ordina per
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    R

    rafapincarvalho

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    Um grande profissional, recomendo :)

    Fino a 50 USD

    $

    1 giorno

    Tempo

    gig

    Assistenza tecnica

    Utile?
    Sì
    No