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Esplora
Fiverr Pro
Italiano
$
USD
João Vitor
@joaovitorgsct
Professional Customer Service
Brasile
Portoghese
Chi sono
Hi! I am a CX Specialist with strong experience in remote support (Voice & Live Chat), e-commerce post-sales, and technical/financial helpdesk for major retail and telecom brands.
My Services included :
• Live Chat, Email & Voice Support.
• E-commerce Post-Sales (Order tracking, returns, app support).
• Financial Support (Billing, disputes, credit cards).
Need a reliable native Portuguese speaker to handle your customer service? Send me a message!
Competenze
João Vitor
offline •
Consulta i miei servizi
Assistenza clienti
I will be your native portuguese customer service agent
Esperienza lavorativa
Customer Service & E-commerce Support Specialist
Renner • Full time
Aug 2025 - Jun 2026 • 10 mos
• Handled remote customer support across voice (credit card desk) and chat (e-commerce) channels. • Managed financial support: credit card issuance, limit management, invoice disputes, and duplicate bills. • Resolved post-sales issues: order tracking, account updates, returns, delays, and ticket escalation.
Customer Experience Representative (E2E) - Level III
Vivo • Full time
Nov 2023 - May 2025 • 1 yr 6 mos
• Provided remote end-to-end customer support, consultative sales, and plan upgrades (mobile, fiber, TV). • Performed technical troubleshooting, remote network diagnostics, and field technician dispatch. • Managed financial requests: invoice disputes, plan changes, payment processing, and account unblocking.
