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Chi sono
Hi! I help companies improve and scale customer support and customer communication.
I can help with Zendesk setup, workflows and automation, support processes, Help Centers, technical documentation, support, onboarding, SLA/KPI frameworks, incident management, email deliverability (SPF, DKIM, DMARC), CRM workflows and support audits.
I also design surveys, email campaigns, newsletters and digital event communication, including invitations, registration flows and follow-ups.
I combine technical understanding, operations and customer experience to build practical, efficient solutions... Continua a leggere