j
john_wick581

RAHEEL TAHIR

@john_wick581

E Commerce Customer support , Customer Service Representative

Pakistan
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am an experienced E-commerce Customer Service Representative with strong expertise in providing professional, efficient, and customer-focused support. I have experience handling customer enquiries, order-related issues, returns, refunds, replacements, delivery problems, complaints, and marketplace cases. My responsibilities include reviewing order details, checking tracking information, investigating customer concerns, communicating with customers professionally, and providing suitable resolutions in accordance with company and marketplace policies.... Continua a leggere

Competenze

j
john_wick581
RAHEEL TAHIR
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza clienti
I will provide professional customer support and chat support
A partire da200 USD / progettoMaggiori dettagli

Esperienza lavorativa

Forward

Customer Service Representative | E-commerce Customer Support

Forward • Full time

Jul 2025 - Present • 1 yr 2 mos

Handled day-to-day customer support and order management for e-commerce marketplaces, including eBay, Amazon, B&Q, and OnBuy. Responsibilities included responding to customer enquiries, managing returns and refunds, handling item-not-received cases, investigating courier and delivery issues, arranging replacements, resolving damaged/incorrect/missing-item complaints, providing order and dispatch updates, and following marketplace policies and procedures.