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John Paul P.
@johnpaul_pancho
Medical VA Senior Customer Experience Specialist Virtual Assistant
Filippine
Inglese, Tagalog
Chi sono
Hi! I'm John, a Customer Experience Specialist and Virtual Assistant with 15+ years of experience supporting healthcare, eCommerce, hospitality, and customer service teams. I specialize in Medical VA support, appointment scheduling, insurance verification, customer support, CRM management, sales support, and administrative tasks. I'm reliable, detail-oriented, and committed to delivering exceptional service that helps businesses save time, improve operations, and create outstanding customer experiences. Let's work together!
Competenze
John Paul P.
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza generale
I will be your medical virtual assistant
Esperienza lavorativa
Senior Booking & Customer Experience Specialist
HotelPlanner.com • Freelance
Aug 2023 - Oct 2025 • 2 yrs 2 mos
- Managed 500+ monthly hotel bookings while maintaining a 75% inbound sales conversion rate through consultative sales and relationship management. - Generated $121,616.93 in prepaid booking revenue within two weeks while maintaining 99.8% billing accuracy across high-volume transactions. - Increased repeat bookings by 30% through CRM optimization, proactive follow-up strategies, and customer lifecycle management
Medical Virtual Assistant | Healthcare Support Specialist
UnitedHealth Group • Full time
Sep 2016 - Feb 2020 • 3 yrs 5 mos
- Supported 1,000+ healthcare members monthly through HIPAA-compliant phone, email, and chat support while ensuring documentation accuracy. - Coordinated insurance verification, benefits inquiries, claims support, provider referrals, patient scheduling, and care coordination. - Improved member retention by 18% year over year through proactive education, issue resolution, and exceptional patient support.
Financial Support Specialist
PayPal • Full time
May 2014 - Sep 2016 • 2 yrs 4 mos
- Managed financial account support including fraud prevention, account security, payment inquiries, fund transfers, and compliance verification for U.S. cardholders. - Resolved approximately 95% of customer disputes during first contact, significantly reducing escalations and improving operational efficiency. - Increased customer satisfaction by 25% through accurate account management, regulatory compliance, and timely issue resolution.
