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Fiverr Pro
Italiano
$
USD
Jonathan M
@jonathan_mentz
Operations, Events Guest Experience Professional
Sudafrica
Inglese, Afrikaans, Olandese
Chi sono
I am a multilingual operations, events, and guest experience professional with a strong foundation in hospitality leadership and business development. I bring a structured, risk-aware approach to teams, with a natural ability to identify weak points and improve service flow. My experience combines high-pressure management with emerging AI automation capability.
Competenze
Jonathan M
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Efficienza di business e automazioni
I will streamline your hospitality business with ai automation
Wix
I will build a mobile first one page website prototype for your business
Esperienza lavorativa
Front of House manager at Val de vine
Upwork • Freelance
Nov 2025 - Present • 8 mos
I specialize in hospitality operations, guest experience, events, business development, and AI-supported systems improvement. With over nine years of hospitality experience, I have built strong skills in front-of-house management, premium guest relations, team coordination, event support, service flow, and operational problem-solving. I work well in high-pressure environments where clear communication, leadership, attention to detail, and customer experience are essential. My strengths include identifying operational weaknesses, improving systems, supporting staff training, organizing workflows, and helping teams deliver more consistent and professional service. I also have experience with marketing support, social media content, promotions, themed events, quiz nights, guest engagement, and hospitality campaign planning. Alongside my hospitality background, I have developed strong capabilities in AI automation, project development, business validation, prompt engineering, workflow design, and digital systems planning. My current projects include AI business tools, automation systems, trading bot development, AI employee agency concepts, and structured business roadmaps. I bring a practical, creative, and solutions-focused approach to every project. I am especially valuable to businesses that want to improve service quality, strengthen internal systems, create better guest experiences, and use modern technology to operate more efficiently.
