Josephine Lawra

WordPress Website Support Manager

Elite Business Performance • Freelance

May 2025 - Jun 2026 • 1 yr 1 mo

As a WordPress Website Support Manager at Elite Business Performance, I oversee the maintenance, support, and optimization of WordPress websites for businesses, agencies, entrepreneurs, and online stores. My role focuses on ensuring websites remain secure, updated, high-performing, and capable of delivering a reliable user experience. My responsibilities include coordinating website maintenance activities, managing updates, monitoring performance, overseeing security measures, and resolving technical issues. I regularly review website health, identify potential problems, and implement proactive solutions to prevent disruptions and maintain smooth operations. I also assist with troubleshooting website errors, plugin and theme conflicts, backup management, malware prevention, and performance improvements. By combining technical expertise with a proactive maintenance approach, I help clients maintain stable and efficient websites that support their business objectives. In addition to technical management, I work closely with clients to understand their needs, provide progress updates, and recommend improvements that align with their goals. Strong communication and attention to detail have enabled me to build long-term relationships while delivering dependable support and maintenance services. This role has further strengthened my expertise in WordPress maintenance, website security, technical troubleshooting, performance optimization, and client relationship management. It has also allowed me to develop effective strategies for helping businesses maintain a professional and reliable online presence. If you're looking for a trusted WordPress professional to manage, maintain, and support your website, feel free to get in touch. I would be delighted to help keep your website secure, optimized, and running at its best.

WordPress Performance Optimization Specialist

Speedway • Freelance

Aug 2023 - Feb 2024 • 6 mos

As a WordPress Performance Optimization Specialist at Speedway, I was responsible for improving the speed, stability, and overall performance of WordPress websites for businesses, agencies, bloggers, and eCommerce brands. My goal was to help clients deliver a faster and more seamless experience for their visitors while improving overall site efficiency. My responsibilities included analyzing website performance, identifying speed-related issues, optimizing databases, configuring caching solutions, compressing images, and reducing unnecessary resource usage. I regularly performed performance audits and implemented improvements that enhanced loading times and website responsiveness across desktop and mobile devices. I also worked on resolving performance bottlenecks caused by plugins, themes, hosting configurations, and database inefficiencies. By applying proven optimization techniques, I helped clients improve user experience, reduce bounce rates, and maintain high-performing websites. In addition, I collaborated closely with clients to explain performance reports, recommend practical improvements, and provide ongoing technical support. My attention to detail and commitment to quality helped ensure every project delivered measurable improvements. This role strengthened my expertise in WordPress optimization, website performance, caching, database management, and technical troubleshooting while allowing me to provide solutions that helped websites run faster and more efficiently. If you're looking for a professional who can improve the speed and performance of your WordPress website, feel free to reach out. I am happy to help.

WordPress Technical Support Specialist

WPS Office • Freelance

Feb 2023 - Dec 2023 • 10 mos

As a WordPress Technical Support Specialist at WPS Office, I was responsible for providing technical assistance and maintenance support to businesses, entrepreneurs, bloggers, and eCommerce store owners. My role focused on diagnosing issues, resolving technical challenges, and ensuring WordPress websites remained stable, secure, and fully functional. My responsibilities included troubleshooting website errors, resolving plugin and theme conflicts, fixing functionality issues, restoring backups, and assisting clients with website management tasks. I regularly investigated technical problems, identified root causes, and implemented effective solutions to minimize disruptions and improve overall performance. I also provided support for WordPress updates, security improvements, website migrations, hosting-related issues, and general maintenance activities. By delivering timely and reliable support, I helped clients maintain smooth website operations and improve their online presence. In addition to technical responsibilities, I communicated directly with clients to understand their concerns, explain solutions in simple terms, and provide guidance on best practices for maintaining their websites. Building trust through professionalism and dependable service was a key part of my role. This experience enhanced my expertise in WordPress troubleshooting, technical support, website maintenance, problem-solving, and client communication while allowing me to deliver practical solutions that helped clients achieve their goals. If you are looking for a dependable WordPress professional who can resolve technical issues and keep your website running smoothly, feel free to contact me. I am happy to assist.