Joshua

AI Customer Support Automation Platform

Garland • Part time

May 2026 - Present • 2 mos

Designed and implemented an AI-powered customer support automation platform capable of handling inquiries across multiple communication channels. Built conversational AI workflows that processed customer requests, answered frequently asked questions, routed complex issues to human agents, generated support tickets, updated CRM records, and provided personalized responses using large language models. Integrated WhatsApp, email, Slack, Telegram, and website chat systems with backend business applications to ensure seamless communication and consistent customer experiences. Added automated knowledge retrieval, sentiment analysis, conversation logging, and analytics dashboards to improve service quality and operational efficiency while reducing response times.

AI Business Process Automation

Ohiya Networks • Freelance

Jan 2026 - May 2026 • 4 mos

Developed an end-to-end AI automation system to optimize business operations by eliminating repetitive manual tasks and improving workflow efficiency. Designed intelligent workflows that integrated multiple business applications, synchronized data in real time, automated document processing, generated reports, and triggered actions based on predefined conditions. Connected CRM platforms, databases, communication tools, and cloud services through APIs and webhooks to create a reliable automation ecosystem. Implemented AI models for data analysis, content generation, classification, and decision support while ensuring scalability, monitoring, and error handling. The solution significantly reduced manual effort, increased productivity, improved data accuracy, and enabled faster business operations. Implemented AI models for data analysis, content generation, classification, and decision support while ensuring scalability, monitoring, and error handling. The solution significantly reduced manual effort, increased productivity, improved data accuracy, and enabled faster business operations.

AI Sales and Lead Generation Automation

web.dev • Freelance

Dec 2025 - May 2026 • 5 mos

Built an AI-driven sales automation solution that streamlined lead generation, qualification, nurturing, and follow-up processes. Developed automated workflows to collect leads from websites, forms, social media, and third-party platforms, enrich contact information using external APIs, score leads based on predefined criteria, and synchronize records with CRM systems. Implemented AI-powered personalized email generation, follow-up scheduling, appointment booking, and sales reporting to improve engagement and conversion rates. Integrated multiple marketing and sales platforms to create a centralized automation pipeline with monitoring, analytics, and performance tracking for continuous optimization