Adnan A

IT Floor Manager

Innovista Ravi • Full time

May 2025 - Present • 1 yr

Innovista Ravi | PAKISTAN Managed IT infrastructure at Innovista Ravi Co-working Space, ensuring seamless operations for professionals and startups. Collaborated with teams to optimize technology solutions, enhancing productivity and innovation in the workspace. Key Achievements Team Leadership & Management: Lead a cross-functional team of IT professionals, providing mentorship, performance reviews, and professional development opportunities. Fostered a collaborative environment, improving team productivity and alignment with organizational objectives. Established key performance indicators (KPIs) for IT staff, ensuring efficient task execution and accountability. Operational Efficiency: Streamlined daily IT operations by implementing automation tools such as IT service management (ITSM) software, reducing downtime by 20%. Enhanced helpdesk support processes using ticketing systems like Service Now, improving response time and customer satisfaction. Managed hardware and software procurement processes, ensuring timely upgrades and minimizing operational disruptions. Infrastructure Management: Oversaw the optimization of on premise and cloud infrastructure (AWS, Azure), ensuring high availability and scalability. Led the successful deployment of virtualization technologies (VMware, Hyper-V) to improve resource utilization and reduce costs. Implemented disaster recovery (DR) and business continuity plans (BCP) to protect critical data and ensure operational resilience. Security and Compliance: Collaborated with the cybersecurity team to enforce network security policies and implement intrusion detection systems (IDS) and firewalls. Ensured compliance with data protection regulations (GDPR, HIPAA) and conducted regular security audits to maintain high security standards. Spearheaded cybersecurity training for floor staff, raising awareness of phishing and social engineering attacks