JOSHUA

CUSTOMER SUPPORT SPECIALIST

Technoloy • Freelance

Sep 2023 - May 2025 • 1 yr 8 mos

Handle customer inquiries through phone, email, chat, or in person Assist customers with questions about products, services, or accounts Resolve complaints and provide quick, effective solutions Guide customers step-by-step to fix issues or complete requests Record customer interactions and update information in the system Follow up with customers to ensure their problems are fully resolved Escalate complex issues to the appropriate team when needed Maintain a professional and friendly attitude at all times Meet performance targets such as response time and customer satisfaction Provide feedback to improve products, services, and customer experience

ACCOUNTS AND DATA ENTRY

Exchange Collective

Jan 2021 - Sep 2022 • 1 yr 8 mos

Enter and update financial and customer data accurately into systems Maintain records of invoices, receipts, payments, and expenses Assist in preparing basic financial reports and summaries Verify data for accuracy and correct any errors Process invoices, billing, and payment entries Organize and maintain digital and physical files Handle daily accounting tasks such as data logging and record keeping Support the accounts team with administrative tasks Ensure confidentiality of financial information Use software like Excel or accounting systems to manage data