Joy C

Freelance Construction Virtual Assistant

Fiverr • Freelance

Mar 2025 - Present • 1 yr 4 mos

Managed building plan estimations, ensuring accurate scope and pricing for client proposals. Handled the full bid process from sign-up to local government and documentation to final application submission, keeping deadlines and requirements on track. Provided administrative and client support to diverse clients ensuring clear communication and service continuity. Managed email correspondence, prioritizing and responding to client and vendor inquiries in a timely, professional manner. Oversaw social media management, including content creation and post scheduling to strengthen brand presence and client engagement. Coordinated vendor and subcontractor communication to support smooth project workflows.

Customer Support Representative

CCI • Full time

Apr 2024 - Jan 2025 • 9 mos

Handled 70+ customer inquiries daily across a high volume contact centre environment, maintaining consistent output without compromising accuracy or tone. De-escalated complex and sensitive customer situations through empathy led communication, turning friction into loyalty and preserving client relationships. Consistently met all performance KPIs; CSAT (85–90%), AHT and QA scores with formal recognition for efficiency and professionalism.