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Italiano
$
USD
Juda Marquez
@juda_marquez
Software Developer, Custom IT Solutions
Messico
Inglese, Spagnolo
Chi sono
Hello
I’m a software developer who transitioned from the world of enterprise tech support.
Why does that matter to you? Because before I started building web apps with Python and SQL, my job was fixing them. I know what makes software break, which helps me build reliable, easy to maintain solutions for my clients. I prefer to keep things straightforward and practical.
I speak fluent English and Spanish, so communication will never be an issue. Feel free to reach out if you need a hand with your next project.c
Competenze
Juda Marquez
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Scripting
I will automate your repetivtive tasks with custom scripts
Esperienza lavorativa
IT specialist
TCS • Full time
Jan 2024 - Present • 2 yrs 7 mos
Provided enterprise-level technical support for internal office staff in SaaS and digital environments, utilizing enterprise ticketing systems such as ServiceNow and Jira and internal tools to manage and resolve complex incidents. Conducted deep-dive troubleshooting by analyzing system logs, inspecting database records, and replicating user issues to identify root causes. Collaborated closely with cross-functional software development and engineering teams to escalate critical software bugs and contribute to internal knowledge base documentation. Communicated complex technical issues, software behaviors, and error codes, including HTTP status anomalies, clearly and professionally to both technical and nontechnical stakeholders.
Technical Support & IT Support
Afternic • Full time
Jan 2022 - Jan 2024 • 2 yrs
Provide remote technical support to internal office staff, managing hardware, software, network connectivity, and daily IT operations utilizing ticketing systems. Troubleshoot software and infrastructure issues by analyzing system logs, replicating user environments, and identifying root causes. Read and interpreted JSON configuration files, system scripts, and API payloads to assist with internal software integrations and debug deployment errors.
