Julqernine N

Product Presales Manager

Dahua Technology Co. LTD • Full time

Apr 2024 - Present • 2 yrs 7 mos

Product Strategy & Roadmap: Develop and execute product strategies aligned with market needs and Dahua's business objectives, including the creation and management of detailed product roadmaps. Market Analysis & Research: Conduct in-depth market research and competitor analysis to identify trends, customer needs, and opportunities for product differentiation. Cross-Functional Collaboration: Work closely with R&D, engineering, sales, marketing, and customer support teams to ensure seamless product development and successful go-to-market strategies. Product Development: Lead the product development process, including defining product requirements, prioritising features, and ensuring the timely delivery of high-quality products. Customer Engagement: Engage with customers and partners to gather feedback, validate product concepts, and refine features to ensure products meet their expectations and solve their challenges. Training & Support: Provide internal and external training on new products and updates, ensuring that stakeholders are well-informed and equipped to maximise product value.

Technical Support Manager

Hikvision Digital Technology Co., Ltd • Full time

Apr 2022 - Mar 2024 • 1 yr 11 mos

 Deliver high-quality, customer-centric support to Hikvision solution customers through various channels.  Visit 15 electronics markets in a quarter for installers' technical knowledge empowerment, and make a report on GAP analysis and market analysis.  Worked with MDVR, Body Worn, Thermal, Video intercom, Visitor Management, ANPR, FR, Video wall, Hybrid SAN and IFP.  Maintain support cases until resolution, drive other teams as needed, and lead customers' expectations.  Perform online/offline training sessions for installers, DPP, SI and ND.  Perform problem characterisation, reproduction, diagnosis, and root cause analysis.  Work with RMA personnel to resolve product issues and advance their investigation as needed.  Work with Sales and Presales members to manage Enterprise customers' expectations and lead/drive the complicated issue-handling process.  Create/localise knowledge content and technical documents to share information and drive customers' self-help.