j
jvaldivino

Jonathan V

@jvaldivino

Head of Operations

Brasile
Portoghese, Inglese, Spagnolo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a Head of Operations with 8+ years of experience building operating systems that turn growth into reliable execution. I specialize in remote team leadership, workflow optimization, and KPI management, consistently sustaining 90%+ SLA performance and reducing turnaround times through scalable SOP development.... Continua a leggere

Competenze

j
jvaldivino
Jonathan V
offline • 
Tempo di risposta medio: 1 ora

Esperienza lavorativa

Bloom

Bloom

Full time • 1 yr 3 mos

Academic Advisor

Jul 2023 - Mar 2024 • 8 mos

Guided 300+ students using structured tracking and milestone-based strategies. Maintained a 95% quality assurance rate and led a team of 10 advisors to achieve top performance scores. Supported organizational reporting by maintaining real-time data logs and dashboards aligned with KPIs.

Academic Mentor

Dec 2022 - Jul 2023 • 7 mos

Provided tailored mentorship to over 130 students, achieving a 100% satisfaction rating. Collaborated with team members to resolve student-related issues and implemented personalized development plans based on standardized mentoring models to increase student success rates.