Mohamad K

Senior IT Support

Tiger Group • Full time

Apr 2026 - Jul 2026 • 3 mos

Led the complete IT infrastructure and technology deployment for a new school prior to operational launch. • Planned and implemented the school's IT infrastructure, systems, devices, networking, security, and classroom technology. • Designed and implemented H3C switching infrastructure, VLAN architecture, and wireless networking. • Configured and administered Google Workspace for Education and Google Admin Console. • Created and managed user accounts, organizational structures, security policies, and Google services. • Deployed and centrally managed Chromebooks through Google Admin Console and Chrome Education management. • Implemented and maintained FortiGate firewall security controls. • Deployed and supported ClassVR, Immersive Space, and MX Smart Interactive Displays. • Deployed and supported CCTV, access control, PA systems, IP phones, printers, and AV systems. • Supported ERP systems; managed IT procurement, vendor relationships, equipment sourcing, and asset inventory. • Prepared operational documentation, procedures, and SOPs; provided end-user support and ensured IT operational readiness

IT Specialist

e& enterprise Cloud • Full time

Aug 2022 - Mar 2026 • 3 yrs 7 mos

• Provided first-level technical support through phone, email, chat, and onsite support with a focus on prompt first-call resolution. • Supported laptops, computer hardware, software, printers, fax machines, and projectors. • Managed IT inventory including laptops, accessories, printers, and other technology assets. • Managed service desk tickets, incidents, follow-ups, and resolution tracking. • Troubleshot system and network problems, diagnosing and resolving hardware and software faults. • Monitored Meraki Dashboard and supported network operations and connectivity troubleshooting. • Monitored and maintained computer systems and networks; prepared procedural documentation and technical reports. • Escalated unresolved incidents and coordinated open/pending incidents through resolution. • Managed school-level administration of the Alef platform, including end-user, device, and asset management. • Administered Google Workspace / Google Admin services and supported users and devices.

IT Admin

Sainik Trading Company • Full time

Jul 2015 - Jun 2017 • 1 yr 11 mos

• Acted as IT helpdesk support for end users and assisted with Microsoft Office, MS Outlook, and Adobe Acrobat. • Worked with management to improve network usability and IT service operations. • Installed and configured routers, access points, firewalls, VPN, and proxy configurations. • Troubleshot workstation internet connectivity, CCTV, and network performance issues. • Performed workstation storage backup and server-based data migration for disaster recovery. • Monitored school equipment and system performance across mobile devices, laptops, and computers. • Maintained IT inventory covering computers, laptops, technical tools, antivirus, software licenses, and other IT assets. • Prepared computer labs with projectors and computers, installed required software, and cloned systems using Acronis True Image.