
Kat K.
Customer Support Specialist Email and Chat Expert
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Esperienza lavorativa
Customer Support Specialist
Limo • Full time
Oct 2025 - Present • 1 yr 1 mo
Successfully managed daily communication with premium clients, handling everything from price quotes to ride scheduling and bookings. Acted as the main point of contact for resolving complex customer requests in real-time, ensuring a seamless experience through both email and
Customer Support Representative
Foundever • Full time
Sep 2024 - Apr 2025 • 7 mos
Provided high-touch omnichannel support (email, chat, and voice) for Estée Lauder Companies (ELC) within the EMEA region. Managed inquiries for high-end, luxury cosmetic brands, resolved complex customer requests, processed orders, and maintained top-tier satisfaction scores by delivering a premium customer experience.
Language and Literature Teacher
Freelance • Full time
Nov 2023 - May 2024 • 6 mos
Language and Literature Teacher with a strong background in linguistics and professional communication. Developed exceptional patience with students, conflict-resolution, and problem-solving skills while managing diverse groups and different aged students. Experienced in maintaining high standards of written and verbal communication.