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Italiano
$
USD
Kat
@katgarcia59
AI Tech Driven Operations and Workflow Virtual Assistant
Filippine
Inglese, Tagalog
Chi sono
I provide AI tech-driven virtual assistant and operations support backed by hands-on experience with the manual processes behind each task. I understand how workflows, customer support, CRM updates, e-commerce, lead generation, data handling, and admin operations work from start to finish. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, combining practical experience, modern tools, and strong process knowledge to improve efficiency, accuracy, and consistency.
Competenze
Kat
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza generale
I will your reliable virtual assistant for admin business ecommerce support
Inserimento dati
I will manage clean and update your CRM data accurately as a virtual assistant
Portfolio
Esperienza lavorativa
Executive Assistant
ZSH Inc. • Freelance
Apr 2024 - Mar 2026 • 1 yr 11 mos
Supporting a massage business by managing calendars, handling client bookings, creating and scheduling social media posts, designing and sending newsletters, and managing customer follow-ups via email. Also responsible for invoicing and feedback collection. Tools used include Canva, Mailchimp, Google Calendar, and Facebook Scheduler.
Senior Email Customer Support
Selavie Ltd • Freelance
Feb 2020 - Dec 2025 • 5 yrs 10 mos
Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting.
