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Esplora
Fiverr Pro
Italiano
$
USD
Data Analyst, Business Intelligence,Predictive Analytics
Competenze
Consulta i miei servizi

Service Desk Analyst Lead
Colorado • Full time
Oct 2023 - Present • 3 yrs
Lead service desk operations supporting the myColorado digital platform, including issue analysis, incident tracking, workflow coordination, quality review, reporting, and cross-functional communication. Monitor service trends, identify recurring problems, support process improvements, and help translate operational data into clear actions for the team. Coordinate escalations and collaborate with internal teams and vendors to improve service performance and customer outcomes.