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Italiano
$
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Keletso L
@keletso_l
Web Developer
Sudafrica
Inglese, Zulu, Afrikaans, Tswano
Chi sono
I am a technology and business transformation executive with over 12 years of leadership experience driving digital innovation and operational excellence. Currently serving as a QA Director, I specialize in strategic quality governance, AI-driven analytics, and enterprise-wide performance transformation. I have a proven track record of leveraging conversational AI, automation, and data to improve customer outcomes and business performance across global BPO and BFSI environments.
Competenze
Keletso L
offline •
Consulta i miei servizi
Siti web personalizzati
I will build a modern business website with ai chatbot and lead capture
Portfolio
Esperienza lavorativa
QA Director (BFSI)
Teleperformance • Full time
Feb 2026 - Present • 6 mos
Leading Quality Assurance strategies across BFSI accounts, ensuring alignment with regulatory standards and global QA frameworks. Establishing QA as a Center of Excellence, delivering data-driven insights through advanced analytics and root cause analysis. Designing AI-driven Quality Analytics to improve CSAT, NPS, and FCR while driving automation and digital transformation initiatives.
