Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Kenneth C
@kennethcastspit
SpanishEnglish Medical Interpreter
Guatemala
Spagnolo, Inglese
Chi sono
I am a proactive and empathetic professional with over four years of experience in customer service, fraud prevention, and call center operations. I have developed strong communication and problem-solving skills while assisting English and Spanish-speaking customers. I am currently completing professional medical interpreter training to provide accurate and ethical language services in healthcare.
Competenze
Kenneth C
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Digitazione dati
I will do data entry, excel spreadsh and administrative support
Esperienza lavorativa
Call Center Agent and Trainer
Alorica • Full time
Oct 2024 - Present • 1 yr 11 mos
Supported customers as a call center agent for six months, assisting with inquiries, resolving product-related issues, and ensuring a positive experience. Transitioned to training new hires, contributing to the development of learning materials and supporting the implementation of new processes within the training department.
Fraud Prevention and Security Agent
Act • Full time
Mar 2024 - Sep 2024 • 6 mos
Focused on authentication and account security. Main duties included preventing fraud, verifying alerts, investigating unrecognized activity, and filing claims when needed. Engaged with customers to address their concerns and assure them of their account safety through active listening and problem-solving.
