Regina Kerubo

Healthcare administrative assistant

Hospital • Full time

Jun 2023 - Jul 2026 • 3 yrs 1 mo

I have hands-on hospital experience supporting healthcare administration, patient services, billing, insurance processing, documentation, and daily operations. I managed billing and invoicing for 60+ patients daily with 99.8% accuracy, helping reduce checkout waiting times and improve patient experience. I also supported health insurance processing by verifying patient and insurance information and reviewing documentation, contributing to a 15% reduction in claim rejection rates. I maintain accurate, confidential patient records, handle sensitive information, respond to billing and insurance inquiries, and collaborate with healthcare teams to support efficient service delivery. I handled high-volume cash and M-Pesa transactions with zero variance over a 12-month period, demonstrating reliability and accuracy. I am experienced with Hospital Management Information Systems (HMIS) and successfully adapted to a new system within four days of implementation, demonstrating my ability to learn digital platforms quickly. With strong skills in patient support, data entry, documentation, insurance processing, records management, communication, confidentiality, and administrative support, I am available to provide remote Healthcare Assistant and Medical Virtual Assistant support to healthcare professionals, clinics, hospitals, and medical businesses worldwide. I am organized, dependable, and committed to accurate, confidential, high-quality support.