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$
USD
Tram Nguyen
@ketovetamines
Senior Microsoft 365 and IT Automation Specialist
Vietnam
Vietnamita, Inglese
Chi sono
I help small businesses and remote teams solve Microsoft 365 issues and automate repetitive work securely. With 15+ years of international IT operations experience, I support Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID, user access, mail flow, onboarding, offboarding, and Windows. I also build practical Power Automate workflows for approvals, notifications, and task automation. You will receive clear communication, careful troubleshooting, practical documentation, and a concise work summary.
Competenze
Tram Nguyen
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Gestione delle email
I will troubleshoot microsoft 365 exchange online and outlook
Assistenza tecnica
I will troubleshoot microsoft teams sharepoint and onedrive issues
Portfolio
Esperienza lavorativa
IT Operations and Systems Specialist
Ampere • Full time
Jun 2021 - Jan 2025 • 3 yrs 7 mos
Managed day-to-day IT operations and provided technical support for international teams. Supported Microsoft 365 services, including Exchange Online, Outlook, Microsoft Teams, SharePoint, OneDrive, user accounts, permissions, mail flow, and onboarding and offboarding. Administered Windows endpoints and systems, resolved hardware and software incidents, coordinated with users and vendors, and maintained clear technical documentation. Created practical Power Automate workflows to reduce repetitive tasks and improve operational processes. Worked with security-conscious access procedures, clear communication, and structured troubleshooting to deliver reliable support across distributed locations.
Senior IT Customer Service Officer
RMIT University • Full time
Jul 2013 - May 2021 • 7 yrs 10 mos
Provided technical support to international staff and students, both onsite and remotely. Resolved hardware, software, application, account access, and user-related incidents across business and academic services. Supported system upgrades, troubleshooting, incident resolution, user training, and technical documentation. Worked closely with local and global technology teams to coordinate issue resolution and maintain reliable IT services. Collaborated directly with RMIT global IT leadership at the Melbourne headquarters in 2019, gaining experience in international IT operations, stakeholder communication, and cross-regional service delivery.
