Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Khaled Essam
@khaled_essam_mo
Arabic and English Language Specialist
Egitto
Inglese, Arabo
Chi sono
I’m a native Egyptian Arabic speaker and fluent English professional with experience in customer service, technical support, translation.
I specialize in Egyptian Arabic ↔ English language work, including translation, proofreading, transcription, localization, and text/audio annotation for AI and data projects.
I focus on accuracy, natural language, clear communication, and following detailed guidelines. I’m comfortable reviewing large amounts of text or audio, identifying language issues, and providing consistent, high-quality results.
I’m available short-term tasks.
Competenze
Khaled Essam
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Traduzione
I will translate and localize egyptian arabic and english naturally
Annotazione ed etichettatura dei dati
I will annotate egyptian arabic text for ai and data projects
Esperienza lavorativa
Customer Service Representative
Transcom • Full time
Jan 2026 - Present • 8 mos
Handle 30+ customer interactions daily for a high-volume retail account (Walmart), resolving inquiries related to orders, refunds, and account security. Utilize Salesforce CRM to review customer data, create support tickets, and follow internal knowledge base and policies. Maintain strong customer satisfaction through efficient issue resolution and clear communication while handling complex and sensitive customer situations.
Technical Support & Customer Service Representative
Sutherland • Full time
Jan 2024 - Jan 2026 • 2 yrs
Managed 20+ technical support calls daily, diagnosing and resolving mobile network issues including connectivity and data performance. Utilized Salesforce CRM and TORCH diagnostic tools to manage accounts and resolve service issues. Achieved a Resolve Rate of 70% and maintained VOC scores above 80%. Ranked among Top 10 Employees and served as Team Internal Delegate to support coordination.
