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Esplora
Fiverr Pro
Italiano
$
USD
khizra
@khizra8_
QA Controller Excel Reporting and Canva Designer
Pakistan
Inglese, Urdu
Chi sono
am a QA Controller with experience in customer service chat quality monitoring and Excel reporting. I work with CSR chat data, prepare monthly performance reports, calculate averages, organize and analyze data, and create clear and professional Excel reports.
I also have experience with Canva and can create professional CVs, wedding invitations, cards, and other simple designs. I am detail-oriented, organized, and committed to delivering accurate and high-quality work.
Competenze
khizra
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza clienti
I will do QA evaluation and customer service quality audit for your chat support
Messaggi social e Banner
I will design aesthetic social media posts using canva
Portfolio
Esperienza lavorativa
QA Controller
IT Services Hub • Full time
Aug 2024 - Present • 2 yrs 2 mos
I monitor and evaluate customer service chat interactions handled by CSRs to ensure they meet quality standards. I export and review CSR chat data, identify mistakes and areas for improvement, and provide feedback to help CSRs improve their performance. I also prepare monthly performance reports, calculate individual CSR quality averages, and analyze results for monthly performance and bonus evaluations.
