Chris H

Product Manager

Delivery Biz Pro • Full time

Sep 2022 - Feb 2026 • 3 yrs 5 mos

- Owned the product strategy for a multi-platform B2B/B2C SaaS product, aligning technical objectives and company goals cross-functionally. - Translated complex client feedback and evolving needs into prioritized roadmaps, managing the backlog, and ensuring stakeholder alignment. - Served as UX manager for an ecommerce and checkout optimization project for a product with millions of annual users. - Defined, monitored, and leveraged product performance metrics (KPIs) and data analytics, driving a reduction in quarterly churn from 15% to 4%. - Lead product development projects, including the successful launch of the DBP Drive app, which has doubled its user base each quarter since GTM. - Served as the confident communicator and liaison between technical teams and enterprise accounts, surfacing pain points and CX insights. Increased average account value by 30% within the first year of owning strategic client relationships. - Streamlined client support through automation of support channels, shortening average customer wait and solve times by 79% and 36%.

Social Media Manager

Yellowbird Foodshed, LLC • Full time

Apr 2019 - Aug 2022 • 3 yrs 4 mos

- Orchestrated content and social media strategy, driving successful D2C growth and scaling brand visibility and post engagement by over 400%. - Executed data-driven ad campaigns (Meta/Google), leveraging analytics and strategic partnerships to boost site traffic and scale conversions. - Responsible for end-to-end production of quality multimedia assets, including podcasts and videography, growing reach and value via content. - Represented the brand and communicated value at industry and community events, netting hundreds of warm leads for sales teams. - Translated customer experience gaps identified through analytics and service requests into requirements, driving continuous lean improvement. - Collaborated cross-functionally with marketing and sales teams to align on strategic initiatives, including networking with social media influencers. - Served as the Subject Matter Expert (SME) for the POS and delivery software, ensuring operational efficiency and maintaining data integrity. - Shopify expert skilled in leveraging data and integrations to automate and optimize customer touchpoints for maximizing sales opportunities. - Drove project compliance by drafting technical guidance and best practices for merchandising the POS, increasing trust and visibility.

Lead Graphic Designer

T-Shirt Express Ohio • Full time

Jan 2017 - Apr 2019 • 2 yrs 3 mos

- Delivered high-quality assets on tight deadlines, managing client expectations and schedules to achieve year-over-year account growth. - Cultivated strong account relationships through exceptional service, serving as the primary communicator to foster high repeat business rates. - Spearheaded end-to-end (0→1) brand identity and logo design, using Adobe Creative Suite for production-ready digital and physical assets. - Developed targeted marketing collateral and comprehensive ordering guides for Sales, resulting in a 113% increase in premium design orders. - Managed the website, including the digital assets, copywriting, and informational sections.