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Technical Support Engineer
Salesforce
Dec 2021 - Present • 4 yrs 10 mos
Provide enterprise technical support for SaaS and cloud applications, troubleshooting APIs, integrations, authentication, networking, connectivity, and application issues. Work with REST APIs, JSON, logs, Splunk, HAR files, Wireshark, Fiddler, and browser developer tools to identify root causes and resolve complex problems. Also work with Salesforce AI capabilities including Agentforce and AI-powered workflows.