Kaustubhi S

Customer Service Specialist

NewAge Products Design Pvt Ltd • Full time

Nov 2023 - Present • 2 yrs 6 mos

• Supported customers across calls & emails for order updates, delivery coordination, and after-sales care. • Handled 50–70 emails/calls per shift with consistent clarity and ownership, maintaining 90% customer satisfaction. • Used SAP, Salesforce, and JIRA to manage orders, track escalations, and document resolutions. • Maintained calm, clear, and ownership-driven communication throughout varied customer scenarios.

Freelance Editor & Content Writer – (2020–Present)

other • Freelance

Apr 2020 - Present • 6 yrs 1 mo

• Edited and proofread long-form content, web articles, and manuscripts. • Helped writers refine tone, structure, and emotional clarity.

Senior Customer Service Associate

Radius Global Solutions • Full time

Nov 2022 - Oct 2023 • 11 mos

• Assisted cardmembers with credit inquiries, payment issues, and account updates. • Managed 60–80 calls per day with high accuracy and consistency. • Improved customer satisfaction through clear explanations and fast resolutions.